Live chat quality monitoring - š§” 9 Metrics for Measuring Live Chat Agent Performance
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What can I say? This number is very much influenced by your automated and manual invitation acceptance rates.
Your journey has been reviewed and a trolley service was not operated on this service due to a staff shortage.
Set Goals Going Forward Moving forward, it is important to set goals according to your KPI findings.
Red dots on the map represent current visitors.
9 Metrics for Measuring Live Chat Agent Performance
If you want more customer engagement, consider switching to a.
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Or just be sure that everything is performing as expected? It is good to use chat tags as a live chat metric as it gives you information about what are the areas you need to improve.
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