You go through the regular help line and are told you will get a call back, "in a couple of days.
HomeAway seems to make itself readily available if you ever encounter a problem and need assistance.
The language in your user agreement will likely prohibit you from joining a class action lawsuit, or filing one, but a dispute resolution is an option you have.
The kitchen is equipped for stay-at-home dining.
Some of the owners now are conmen for sure! Take some responsibility for your decisions and don't expect what is essentially an advertising company in spite of some of their assurances to take on that risk for you.
They absolutely refuse to pay back their service fee.
Travel better together with Vrbo.