For detailed information about the capabilities and use of the Agent desktop and Web User Interface APIs, see the programming guide included in the EWC SDK.
This tutorial outlines the basic steps involved in customizing the Avaya Aura Contact Center Multimedia CCMM Web Communication Reference Implementation of Web Chat.
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To begin your 90 days Free Avaya Spaces Offer Video and Voice conferencing solution , For a comprehensive view of Avaya support and offers,.
Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract.
Comfort and on hold messages can be displayed to the customer when the agent is slow to react to new chats.
The more exact the phrases are to the actual title or string of text in a document, the better the results Welcome to the Avaya Support Website Please visit the link to review how your support may change while using Web Chat, Web Talk and the Total Service Outage Button.
Include plus + to require words, minus -- to exclude words, and OR between words.