In best-in-class centers, however, both AHT and conversions are outcome of other drivers.
I have a problem.
I turned my comp on this morning thinking it would be corrected but no still the same but i got a message for another person on the chat she just popped up as well as a couple of others on the same small chat.
This will help them manage their unavailable status and see the whole picture.
Share Information on Repeated Questions Staff should share information to minimize repeated questions.
It matters a lot to open and close the call correctly, as this builds a positive rapport with the customer.
With thanks to Charlotte 26.
Thanks to Sourav Dhar Bonus Top 6 — Calculate Customer Handling Time as an Additional Metric Measure customer handling time as well as average call handling time.