With multiple software solutions including live chat software, over 50.
Many brands ask a visitor to answer a few identifying questions before they enter a chat session, in order to give personalised service, faster.
With teams of all sizes placing a greater emphasis on CX excellence, we anticipate a trend towards longer chat durations.
Once a website visitor is participating in an active chat session, any existing customer data can be pulled into the chat for reference.
Live chat helps you provide a fast and reliable customer service experience while helping you sell more products and turn website visitors into paying customers.
Zoho Desk Best live chat software for larger customer-centric companies with high volumes of customer interactions.
Are there any live chat statistics we forgot to include? Moreover, 150+ integrations make it very easy to connect to any platform you need.
However, our own research found that on their website.