Customer Service Scripts for Follow-up Brands with loyal customers understand the value of extending the support beyond the purchase stage itself.
H-Hear, E-Empathize, A-Apologize, R-Resolve, D-Diagnose.
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Go back to the start of this section, to the basic premise.
Live Chat Scripts for Asking More information from Customers You can deliver customers the best experience only if you know their problem inside out.
Agents can end up going through the motions of a conversation without engaging the customer.
Turns out, one of the main reasons customers avoid live chat is because they get poor follow-up from service teams.
· Detail Sometimes there are certain pieces of information that you must tell the chatting customer — for legal reasons, for instance.