The performance data and client examples cited are presented for illustrative purposes only.
IBM products are warranted according to the terms and conditions of the agreements under which they are provided.
Our business operates in 26 countries with over 40 spoken languages, and only 10% of our customers speak English as a native language.
I was developed using IBM Watson technology as the first chatbot in the UK telecom industry capable to complete a customer transaction from start to end.
Head to the My Vodafone app on your mobile phone or tablet.
The Watson-powered digital service assistant was built using the latest, leading AI technology from IBM.
Business challenge story Taking customer service into the digital age Customers are becoming all too familiar with the experience of calling into a company's service line and going endlessly around and around with its interactive voice response IVR system.
The company created TOBi to work alongside agents as an additional asset, giving human agents the opportunity to move into specialist and case management roles.