It will ask you to sign in, but be careful.
You may get an error message if you already signed in when you opened the tool.
Then follow the instructions on the next two pages.
The posters here generally don't work for eBay, but there are thousands of different threads and comments, so there's a good chance that someone else has experienced and solved the same issue as you before.
If we've asked you to send us documents, we should have sent you a link to another Help page where you can upload the documents.
Select a Subtopic 3.
If you want, you can actually go through the help for your real problem.
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