It works particularly well in the insurance, financial, and home industries, offering a speed of communication that translates into sales.
Basic Plan Pros With this plan, you can export heatmaps in the free version which is rare since most analytics tools limit data exporting.
Live chat is the most preferred channel as it provides real-time analytics that helps to deliver effective answers to customer queries and increase customer satisfaction.
Live chat is a great communication channel for businesses to handle real-time conversations and deliver higher levels of customer satisfaction.
It also makes a huge resource library available, ensuring every FreshChat user gets the most out of the popular platform.
The cons of subscription are the lack of advanced analysis metrics such as consumer segmentation.
This includes full analytics, admin controls, and support.
When you do switch over that does mean some setup on your part.