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It works particularly well in the insurance, financial, and home industries, offering a speed of communication that translates into sales.

  • Basic Plan Pros With this plan, you can export heatmaps in the free version which is rare since most analytics tools limit data exporting.

  • Live chat is the most preferred channel as it provides real-time analytics that helps to deliver effective answers to customer queries and increase customer satisfaction.

  • Live chat is a great communication channel for businesses to handle real-time conversations and deliver higher levels of customer satisfaction.

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It also makes a huge resource library available, ensuring every FreshChat user gets the most out of the popular platform.

  • The cons of subscription are the lack of advanced analysis metrics such as consumer segmentation.

  • This includes full analytics, admin controls, and support.

  • When you do switch over that does mean some setup on your part.




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