Suicide hotlines are typically staffed by trained personnel but it depends on the specific hotline as to how they're trained.
The service will also be rebranded as the, reflecting an emphasis that people can reach out to the lifeline when experiencing any kind of mental health crisis.
They often don't believe they will die, frequently choosing methods they don't think can kill them in order to call to their challenges, but they are sometimes tragically misinformed.
Another suicide hotline online chat is available through imalive.